1. Who We Are
ME Group Albania administers megroup.al. Our Legal department coordinates privacy enquiries. You can contact us at info@megroup.al or through the offices listed on our Contact page.
2. Information We Collect
We collect details you choose to submit: your name, email address, phone number, organisation, selected service and message. A request may include optional business or procedure details. Newsletter records contain your email, subscription preference, consent and registration date. Security systems process technical request information, including IP addresses.
3. How We Collect It
Information comes directly from our forms and your communications. Necessary session technologies protect forms and administration access. If you permit analytics, session storage records the landing page and campaign source. External video providers receive connection information only when their content is enabled.
4. How We Use It
We use enquiry details to understand your needs, assign your request to a team and respond. We keep request references and statuses for follow-up. We use technical information to operate and protect the website. Newsletter information is used for the selected updates you requested.
5. Legal Basis
We process enquiries to take steps requested before a possible engagement or for our legitimate interest in responding to business communications. Legal obligations may require particular records. Optional technologies and newsletter subscriptions rely on your choice or consent. A contact enquiry does not sign you up for marketing.
6. Sharing
Access to enquiries is restricted to authorised personnel. Hostinger provides website infrastructure. Resend delivers enquiry notifications and acknowledgements. Newsletter subscriptions are stored on our hosting account; this website does not automatically send newsletter campaigns. We may disclose information where required by law. External links are governed by the destination provider’s policies.
7. International Transfers
Providers may process information outside Albania. Resend states that stored email data is held in the United States and publishes its processing terms and transfer safeguards. YouTube and other linked services may process information internationally if you choose to use them. Contact our Legal department for information about the safeguards applicable to your request.
8. Retention
We keep enquiry information for the time needed to handle and follow up on the request, taking account of applicable record-keeping obligations and disputes. Subscription information is kept while the subscription remains active and as needed to document preferences. Security records and backups follow the relevant operational cycle. Contact us for the retention arrangements applicable to a specific record.
9. Security
We use restricted administration access, encrypted connections and form validation. No internet system can guarantee absolute security. Please do not submit identity documents, pension files, residence documents, property certificates, passwords or payment card details through public forms. For One-Stop Office, staff will first contact you and arrange an appropriate document-exchange channel.
10. Your Rights
Depending on the applicable circumstances, you may request access, correction, erasure, restriction or portability of your information, or object to its processing. You can withdraw consent without affecting processing that took place before withdrawal. Send requests to info@megroup.al. You may also contact Albania’s Commissioner for the Right to Information and Protection of Personal Data at idp.al.
11. Marketing
Newsletter consent is separate from enquiries and is not preselected. To stop updates, use the unsubscribe option provided with an email or write to info@megroup.al with “Unsubscribe”. We do not require marketing consent to answer a service request.
12. Cookies
Our Cookie Policy lists website storage and optional content. Use Cookie Settings in the footer at any time to review or change your choices. Refusing optional technologies does not prevent use of our contact forms.
13. Contact
ME Group Albania — Legal department. Email: info@megroup.al. Phone: +355 69 20 34 222. Office details and directions are available on the Contact page.
14. Changes
We may update this notice as the website or our processing changes. The date above identifies the current version. Changes to optional technologies require a fresh privacy choice where appropriate.